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Types of Newcomers In An Online Developer Community. Computer Supported Cooperative Work 2011.(2011).
Comparison of Technical Support for Open Source Software and Proprietary Software. ASIS&T 73rd Annual Meeting: Navigating Streams in an Information Ecosystem.(2010).
Increasing Biodiversity Information Sources (IBIS) for the Southern Appalachian Information Node (SAIN): Developing an Environmental Decision Making Matrix. University of Tennessee College of Communication and Information 32nd Annual Research Symposium.(2010).
Newcomer Particiption in Cyberlearning Environments: Lessons from Open Source Communities. National Science Foundation Engineering Education Programs Awardees Conference.(2010).
Open Source Use in Libraries. Library Review. 59(9),(2010).
Users of Open Source Software: What are they contributing?. Hawaii International Conference on System Science (HICSS - 42).(2009).
The Confusion of Crowds: non-dyadic help interactions. Computer Supported Cooperative Work 2008.(2008).
Your Mark is My Dirt: Impact of Email Signatures on Decision making. 9th International Conference on Decision Support Systems.(2007).
Open Source Technical Support - A Look at Peer Help Giving. Hawaii International Conference on System Science.(2006).
Adapting Knowledge Management Systems for Collaborative Technical Problem Solving. International Conference on Knowledge Management.(2005).